SFG20 is the UK’s industry standard for building maintenance specifications. Founded by the Building Engineering Services Association (BESA), SFG20 provides a digital platform delivering up-to-date, evidence-based maintenance schedules to ensure safety, compliance, and cost efficiency across the built environment. Its flagship solution, Facilities-iQ, enables facility managers, building owners, contractors, and service providers to access tailored […]
Walk away with tangible, actionable tools to apply immediately—no theory, just practical strategies to begin using today.
BIO
After 15 years of consulting for global organisations, I made a life-changing decision to leave my career & start a business. It was a leap of faith that launched me into an extraordinary journey of self-discovery. I immersed myself in personal growth, studying human behaviour, metaphysics, Reiki and NLP. What began as curiosity grew into an obsession—and through this transformative journey, I discovered two life-changing principles: the power of emotional resilience and clarity of a personal path. These principles didn’t just shift my perspective; they redefined my purpose & became the foundation of my work. Now, as a mentor and speaker, I help people master their emotions & make decisions aligned with their values and vision—guiding them to break free from limitations and reach their full potential.
FM and engineering teams focus on operational efficiency, compliance, and technical performance, but may not fully appreciate how their work directly impacts asset value, capital planning, and ultimately the financial health and strategic direction of the organisation. The presentation will challenge attendees to think beyond the day-to-day technicalities of FM and consider the broader business impact.
BIO
Frank Lee is an Associate Director at PwC’s Real Estate Advisory practice based in London. He provides strategic, commercial, financial and operational advice in relation to infrastructure, buildings and assets.
Frank works with UK and global corporate occupiers, investors and public sector clients on a wide range of advisory mandates – focused on real estate operations covering strategy, operating model, digital technology, sustainability and value creation.
This session explores how transformational technologies, including artificial intelligence, data, and automation, could reshape facilities management, creating smarter workplaces, improving sustainability, and unlocking new opportunities for people and organisations.
BIO
Andrew Hulbert is the Chair of the Institute of Workplace and Facilities Management (IWFM). A recognised entrepreneur and advocate for diversity, equity, and inclusion, he has championed initiatives that deliver social impact and sustainability. Andrew is also at the forefront of technology in the sector, embracing innovation and artificial intelligence to drive smarter, more effective solutions. Widely respected for challenging outdated approaches, he inspires others to find their voice and contribute to a more inclusive, forward-thinking workplace and facilities management industry.
In today’s rapidly evolving job market, attracting and keeping top talent from Generation Z has become a critical challenge for organisations across all industries and the future of work in general. Gen Z is the most significant generational shift so far. Many organisations are struggling to recruit and retain the best of this generation. Traditional methods of recruitment no longer work, and problems with retention are more acute than ever.
BIO
Alex Atherton is an experienced educator and leadership coach. He is the former secondary school headteacher who heard the word ‘snowflake’ once too often to describe his former students. He spent over a decade immersed in the mindset of this misunderstood generation, getting to the core of what makes them tick. Alex blends his experiences, research, and a hefty dose of reality to shatter the myths around Gen Z. He equips leaders and managers with proven strategies to overcome generational divides and effectively recruit, develop, and retain top young talent.
